Essential Beauty Academy Complaints Handling Policy

1. Purpose

At Essential Beauty Academy, we are committed to providing high-quality education and services to our learners. We recognize that there may be occasions when our learners feel dissatisfied or have concerns. This Complaints Handling Policy outlines our approach to addressing complaints effectively and fairly.

2. Scope

This policy applies to all learners enrolled at Essential Beauty Academy. It covers complaints related to the quality of education, services, facilities, staff conduct, and any other issues that may arise during the learning experience.

3. Definition of a Complaint

A complaint is defined as any expression of dissatisfaction or concern regarding the services or experiences provided by Essential Beauty Academy.

4. How to Make a Complaint

Learners can submit a complaint through the following channels:

• Email: Send an email detailing your complaint to info@essentialbeautyacademy4me.com
• In-Person: Speak directly to a member of our administrative team at the academy.

5. Complaint Handling Process

Step 1: Acknowledgement

All complaints will be acknowledged within 5 business days of receipt.

Step 2: Investigation

• Complaints will be investigated thoroughly and fairly.
• This may involve gathering information from relevant parties and reviewing documentation.

Step 3: Response

A formal response will be provided to the learner within 15 business days of the acknowledgement. If more time is needed, the learner will be informed of the delay and the reasons for it.

Step 4: Resolution

The response will include the outcome of the investigation and any actions taken to resolve the complaint. If the complaint is upheld, appropriate measures will be implemented to prevent recurrence.

6. Escalation

If a learner is not satisfied with the outcome of their complaint, they may escalate the matter to the Academy Director. The escalation must be made in writing within 10 business days of receiving the initial response.

7. Confidentiality

All complaints will be handled with the utmost confidentiality. Information will only be shared with those directly involved in the investigation and resolution process.

8. Continuous Improvement

Essential Beauty Academy is committed to continuous improvement. Feedback from complaints will be used to enhance our services and prevent future issues.

9. Contact Information

If you have any questions regarding this policy or wish to submit a complaint, please contact us at:

📧 Email: info@essentialbeautyacademy4me.com
🌐 Website: essentialbeauty4me.com